The Home Care Field Recruiter is responsible for identifying and nurturing relationships to increase the number of home care workers available to cover assignments at SCS’s Home Care Program. The individual must be proactive and experienced in building partnerships with workforce organizations, career management teams at local colleges and universities, and faith and community-based organizations. Candidates must be able to multitask and possess a high degree of candor, discretion, and integrity.
Responsibilities
- Build and maintain relationships within the community to develop referral sources for licensed and non-licensed caregivers.
- Identify new and effective recruiting sources/alliances that service individuals who can benefit from SCS’s training program and employment opportunities.
- Recruit HHAs (home health aides) and PCAs (personal care aides) throughout Brooklyn, Queens, Manhattan, and the Bronx.
- Prepare advertisements and job postings and distribute them to training schools, immigration, faith, and community-based organizations.
- Attend job fairs and present employment opportunities through partnerships with government organizations, political offices, and academic institutions.
- Support HHA Team members with the collection of documents relevant for the processing of applications.
- Establish a strong rapport with candidates, prioritizing the organization’s needs.
- Conduct outreach to the existing pool of aides to increase utilization and to obtain referrals from their networks.
- Coordinate with the marketing and client service teams to understand the specific needs of home care workers and guide recruitment efforts.
- Track the entire lead conversion process and provide adequate feedback to expedite onboarding of home care workers to provide services.
- Participate in biweekly business development and service delivery team meetings.
- Perform other responsibilities as required.
Monthly Expectations
- At least 15-20 cold calls per day to recruitment partners and potential collaborators.
- 20-30 new qualified leads each month.
- 10-15 new home care workers converted each month.
- Maintain a weekly activity log of events, referral sources engagement, and new home care workers, and include the relevant conversions.
- Build at least 10 new alliances per month.
- Attend, at minimum, two recruitment events each week.
- Participate in quarterly customer experience and retention trainings with the clinical and case management team.
- Participate in at least one biweekly meeting with the intake team and case coordinators/schedulers to ensure alignment with case conversion and management.
Qualifications
- An associate degree or higher in human services, marketing, or business administration.
- At least two years of experience in the following areas: recruiting, marketing, administrative support, workforce development, or working with a senior population.
- Proficient in Microsoft Word, Excel, PowerPoint, Zoom, Microsoft Teams, and Salesforce.
- Must be bilingual in English and Spanish. Additional languages a plus.
- Home care experience is a plus.
- Problem-solving attitude and strong interpersonal skills.
- Ability to maintain confidentiality.
- Attention to program goals and ability to meet monthly expectations.
- Ability to communicate well with staff, applicants, and referral partners.
- Ability to work well with diverse populations.
- Ability to manage multiple tasks and work well within the organizational structure.
- Ability to work flexible hours, including some evenings and weekends.
Physical Requirements
- Potential travel in New York City.
- Extensive Screen Time: The job requires prolonged periods of screen time, where the employee will be consistently engaged with electronic devices such as computers, laptops, tablets, or other digital devices. The individual will be expected to perform tasks that involve extensive use of these devices, including but not limited to data entry, research, writing, analysis, and communication.
- Be able to lift at least 15 lbs.
Working Environment
- Office setting and mainly local outreach in the community. Evening and weekend work may be required to attend networking and community events.
- Flexible work schedule to work from home to finish reports, prepare for presentations, and schedule appointments.
Salary Range: $42,000 – $45,000 (Non-Exempt)
Excellent Benefits Package
- Comprehensive medical, dental and vision insurance
- 403(b) retirement plan with employer contribution
Flexible spending account - Training and development
- Employee Assistance Program
- 20 days of paid vacation and 12 paid sick days per year
- 10 paid holidays per year
- Six personal/floating days per year
- Life insurance
Long-term disability - Aflac
How to Apply
Send cover letter and resume to mvitale@scsny.org. Please indicate “Recruiter – Your Name” in the email subject line.
Sunnyside Community Services’ strength lies in its ability to work with people at every stage in their lives and in their own communities. We pride ourselves in an approach that is comprehensive, caring and community based.
All positions at Sunnyside Community Services are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of the human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported. SCS represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect well-being.
Sunnyside Community Services is located in Sunnyside, Queens, a convenient 10-minute subway ride from Grand Central.
Equal Opportunity/Affirmative Action Employer